Data Services Support Expert

Key Accountabilities:

• Accountable for support SDWAN technologies

• Accountable for support wifi technologies

• Accountable for support Internet, MPLSVPN, DC, IP technologies

• Accountable for support corporate customer P2P, xDSL, VFNET Fiber, RL, ME working on VFNET, Mobile or Turk Telekom Infrastructure

• Accountable for support wholesale customer P2P, xDSL, VFNET Fiber, RL, ME working on VFNET, Mobile or Turk Telekom Infrastructure

• Accountable for testing/checking/configuring customer routers/switches/modems in order to provide their connectivity to VFNET or mobile network (Nokia Huawei, Cisco Core PE Routers)

• To ensure permanent solutions for problems occurred during operation

• Accountable for following predefined escalation with related teams or organization if an installation exceeds KPI limits

• To provide quick resolution if any problem occurs during support

• To manage or coordinate other support teams (voice, security, cloud,etc)

• Accountable for communicate with wholesale or corporate customers by conference call for technical issues

• Accountable for preparing HLD for complex customer network structure

• Accountable for preparing performans and root-cause reports and taking actions on failing points.

Your role and responsibilities in the crisis situation

• Review of the customer service impact analysis shared with the outage.

• Review of the CNO service impact analysis shared with the outage.

• Comparison of CNO and customer service impact analyzes and preparation of action plans.

• Developing an action plan to activate the affected services that should not be affected by the interruption.

• Checking the operability of shared services such as SDWAN, Hotspot from DRC environment and monitoring their stable operation

• Making the necessary network definitions for the Cloud DRC system to be activated and checking its operability

• Making the necessary network definitions for the security DRC system to be activated and checking its functionality

• Making the necessary network definitions for the activation of customer DRC systems and checking their operability

• Keeping the BCM documentation up to date and running the BCM scenario once a year

• Degree qualified in science or engineering

• Minimum of 5 years experience in Telecommunication sector

• Hands on experience on SDWAN technologies (Fortinet, Huawei, etc)

• Hands on experience on wifi technologies

• Hands on experience on Cisco, Nokia, Huawei PE Routers

• Hands on experience on Juniper, Dell, Aruba, Huawei and Cisco Routers, Switches, Modems

• Hands on experience of passive network equipments (fiber modules, wan and lan connection modules, connectors) and their connection standards

• Having full knowledge of L2 layer networking configuration

• Good understanding of Turk Telekom Infrastructure

• Good understanding of IP, Internet, DC, MPLSVPN Networking

• Good understanding of Voip networks

• Hand on experience of Designing of complex networks

• Deep experience of Traffic engineering and QOS technologies

• At least 5 years hand on experience of routing protocols (BGP, OSPF; ISIS,EIGRP)

• Good knowledge of MS Office, including Word, Excel, PowerPoint

• Having full knowledge of CCNP/CCIE contents.

• Problem solving skills

• Good level of Troubleshooting Skills

• Good Team Work and Interpersonal Skills

• Good communication skills

• Analytical thinking

• Planning and organization management skills

• Fluent English

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We like to keep them flexible:

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid

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