Company Description
As Bosch Mobility Aftermarket division, we are looking for our new asscoiate as Customer Supply Chain Consultant for Türkiye & Middle East Region who will be located in Maltepe, Istanbul.
Position: Customer Supply Chain Consultant
Departmant: Customer Supply Chain Services
Working Style: Hybrid Working Model
Bosch Mobility Aftermarket Divison
Bosch Mobility Aftermarket division of Bosch offers comprehensive products and services to the automotive spare parts sector and workshops worldwide.
The division manages its business activities in 17 countries in Türkiye and the Middle East region with over 150 employees located in cities such as Istanbul headquarters, Ankara, Izmir, Bursa, Adana, Dubai, Riyadh, and Jeddah.
Mobility Aftermarket division produces spare parts, workshop equipment and services for all mobility devices such as passenger cars, commercial vehicles. Wİthin the division there are different working departments such as sales, marketing, supply chain, technical support and training, communication, and franchise service management.
The Bosch Mobility Aftermarket division is also responsible for the development of the service network by providing end-to-end solutions to over 500 franchise service concepts such as Bosch Car Service and Bosch Diesel Service in the region.
If you would like to learn more about us, you can visit our website or Instagram account..
Web pages
https://www.boschaftermarket.com/tr/tr/
https://www.boschcarservice.com/tr/tr/
Instagram
https://www.instagram.com/boschotomotiv/
Job Description
This position will be responsible in enabling and supporting order to cash (O2C) internal company processes. Also, will work as logistic consultant towards the customers and provide trainings on Bosch systems/processes.
- Manage customer requests on O2C process including deliveries, initiate systematic improvement,
- Consult on/track lot-size optimization, delivery frequency, low bucket value ordering, stock level
- Receive special order requirements, lending/loaner goods
- Manage and monitor customer orders and related order data and activities, manage customer backlog, customer service level and take actions
- Receive and execute complaints, initiate process improvements (automation/pricing ...) manage process changes with internal expert
- Receive and execute return and stock clearing requests
- Manage financial processes including issue of invoices, credit/debit notes
- Monitor development of customers with regard to logistical maturity and against all rules (PDCA, with all tools: PBI...)
- Coordinate of forecasts with customers, consult on assortment, peak order splitting, monthly exchange with strategic customers to increase FA
- Sales planning to be added when process with customer collaboration process and tools are more mature.
- Negotiate customer service level agreement with customer. Organize, moderate or participate in customer meetings to present supply chain topics
Qualifications
- 3+ years in a senior customer facing role
- Bachelor's degree in engineering, business management or logistic
- Superior written and verbal Business English communication skills, including a demonstrated ability toeffectively deliver information
- Experience working with current technologies
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- Strong organizational and troubleshooting skills with attention to detail
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
- Strong statistical knowledge, Highly analytical, technically proficient, and able to learn new tools and software quickly
- Advance in IT Knowledge of ERP's and IT tools
