Customer Success Manager

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.

Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members.  

We’re proud to have received several awards in 2023 and 2024, including PocketGamer.biz’s Best Analytics / Data Tool, Effective Mobile Marketing's Most Effective App Analytics Platform, and the App Growth Awards’ MMP of the Year. Our CPO was also honored with AdExchanger x AdMonster’s Top Women in Media & Ad Tech Award. These accolades are a testament to the excellence and innovation of our award-winning company.

 

Get to know Client Services / The Department

Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.

Make an Impact/ The role:

As a Customer Success Manager, you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust through cross- and up-selling as well as preventing churn. You will join a global team who are dedicated to putting customers first.

 

Empower Your Potential/ Responsibilities: 

• Drive growth among our most valuable customers by understanding their business needs and helping them succeed
• Work on expansion opportunities and contract renewals
• Build strong relationships with key customer-stakeholders to ensure retention of your personal book of business
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap

 

Bring Your Knowledge/ Experience & Qualifications: 

• 5+ years of work experience in a client facing role with revenue responsibility: Managing retention, up-selling and cross-selling
• Mobile Industry knowledge / background or Saas experience within enterprise customers
• Experience in pipeline creation / management and negotiation / selling techniques
• Ability to oversee projects and work with project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills in English & Turkish is a must, Arabic is a plus

 

Enhance Your Experience / Perks & Benefits:

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
• Private health insurance
• Wellbeing support with qualified therapists
• Monthly perk stipend to choose the perks that matter most to you

 

More details about our company culture and perks can be found on our career page.

Interested?  Let's Talk! 

 

 

We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!

 

 

Equal opportunity employer

Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.

 

 

⚠ Adjust works with applicants through our Careers page and adjust.com email addresses. If you are contacted through other unofficial channels, it may not be legitimate. Confirm the information here and feel free to apply directly below.