Customer Success Executive

About Vispera

As Vispera, we offer Image Recognition and Data Analytics-based retail execution and tracking services to the key players in the retail and FMCG industry. With our products Storesense and Shelfsight and our exquisite customer service, we provide our clients with perfect store solutions that radically change their way of running and monitoring their field operations.

Why Us?

• We value and foster expert knowledge!
• We encourage ourselves for personal and professional growth!
• We listen to and try to understand each other at all times!
• We deeply believe in Do what you say, say what you do!

Role Highlights:

• Act as the first point of contact for multiple customer accounts, building and maintaining long-term relationships.
• Ensure continuity and customer satisfaction by closely monitoring and following up on ongoing projects, aiming to meet needs and exceed expectations.
• Organize and manage client meetings, prepare necessary presentations and documentation.
• Provide hands-on support to customers regarding the day-to-day use of products and services, helping them overcome any challenges and get the most value from our solutions.
• Introduce new features and products to clients, and support them throughout the onboarding and adaptation processes to ensure effective usage from day one.
• Collaborate closely with technical teams to ensure customer requests are accurately conveyed and properly implemented.
• Gather and channel customer feedback to contribute to product improvement and new feature development.
• Support project planning and ensure the smooth execution of customer-related processes with a structured and goal-oriented approach.
• Work cross-functionally with sales, operations, data & insights, R&D, and software teams.

Unique Strengths You Bring to the Table:

• 3+ years of hands-on experience in Customer Success, Account Management, or another client-facing role within software, technology, or SaaS companies.
• Business fluency in English (speaking and writing).
• Passion for technology and for being a part of a fast-growing BaaS company.
• Excellent interpersonal skills and ability to communicate clearly with clients from diverse backgrounds.
• Customer-focused approach.
• Persuasive and confident in driving customer engagement.
• Strong collaboration and teamwork mindset.
• Conflict and stress management skills.
• A problem-solving mindset fast, creative, and pragmatic in finding solutions.
• Strong analytical thinking and attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience working with ticketing/project management tools (e.g., Monday, Jira).
• Comfort using online meeting tools (e.g., Google Meets, Microsoft Teams).

Would Be Nice If You Have:

• Have knowledge of ISO 27001:2022 and act as required by these systems. (*)

(*): Vispera will provide relevant trainings, in case of a need if the personnel havent got these trainings, after the recruitment within 3 months.

Exclusive Perks Just for You:

• Hybrid Work Option: It would be great to meet up in person one day a week
• Private Health Insurance: We've got your well-being covered!
• Meal Card: A special touch to spice up your day!
• Continuous Learning and Development Opportunities: Access to training programs with contracted companies.
• In-House Events and Team-Building Activities: Moments filled with collaboration and fun.

At Vispera, we are committed to diversity, equity, and inclusion. Our recruitment process is free from bias and provides equal opportunities to all applicants, regardless of gender, nationality, ethnicity, religion, disability status, or any other personal characteristic.