About the role
Currently, for our Health & Medical Business Unit, we are looking for a Customer Service Specialist. In this role, you will provide timely and effectively support to customers, a sales team, unit, or department focusing on more complex and/or important services and processing non-routine activities that deviate from established standards.
The position reports to the Customer Service Manager and is be based in Kartal, Istanbul office and working on a hybrid pattern which will be 3 days in the office with a flexibility to work 2 days from home.
About the company
Essity is a leading global hygiene and health company that is improving well-being and shaping a healthier future for all. With 36,000 employees and sales in 150 countries, what we do makes a difference in people’s lives, every day.
Health & Medical is one of Essity’s three business areas. We are dedicated to empowering healthier lives, with superior and sustainable solutions to effectively manage everyday health and medical conditions like lymphedema, chronic wounds, orthopedic injuries, incontinence and more. Through our trusted global brands that include Actimove®, Cutimed®, Delta-Cast®, JOBST®, Leukoplast® and TENA®, we are advancing MedTech and digital health innovations, serving patients and customers across comprehensive touchpoints such as hospitals, retail pharmacies, nursing homes and online channels, and continuously offering even better holistic care for healthcare systems worldwide. Join us in breaking barriers to well-being!
Being responsible for end-to-end process for medical products; Purchase order, Import operation, Customer Orders, Shipment to customer and Invoicing
Close follow-up with Regulatory affairs department registrations of the products (ÜTS)
Close contact and coordination with third party logistics providers (warehouse and transporters) in order to reach customers’ requirements
By taking into consideration logistics costs, organizing shipments with third party logistics partners
Manage return process, register into the system
Responsible for logistics complaints and registration into the system
Responsible for Service Level, transport costs KPI’s and order to billing reports
Coordinate with sales force new customers registration into the system
Being part of local and global projects
University degree in Business administration or similar
Fluent English and Turkish
2-3 years of experience in Order to Billing and Logistics
SAP or ERP experience
Strong communication and result-oriented
Development oriented mindset and problem-solving skills
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
ONLY APPLICATIONS IN ENGLISH WILL BE CONSIDERED.
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