Customer Service Representative (Fixed-term contract - 12 months)

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

We are seeking a high-energy, results-oriented Customer Service Representative to join our Commercial team with a 1 year fixed-term contract in Istanbul office and execute the following responsibilities:

• Track order processes, ensure timely delivery, and follow up on all order-related processes,
• Evaluate customer complaints and resolve them professionally,
• Implement brand service strategies,
• Implement initiatives that improve the service provided to customers and the speed of response,
• Proactively discuss supply chain issues and provide alternatives,
• Collaborate with other departments to achieve sales targets,
• Perform other duties related to the Customer Service department.

• Bachelor’s degree in related field.
• 2+ years Customer Service or related experience is a plus.
• Good level of English both written & oral
• Strong written, verbal and telephone skills.
• Strong data entry and organizational skills.
• Detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.