Customer & Process Quality Engineer

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner, we constantly work towards our vision of a clean and energy-efficient world.

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and vision for the future.

Our Culture

BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We believe the health and safety of our employees are a top priority.

BorgWarner PowerDrive Systems is currently looking for a dynamic, results-driven person to join as Customer and Process Engineer at our Manufacturing Plant in Izmir.

Key responsibilities:

Process Quality

• Scrap and FTP KPI owner – follow-up and actions
• Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant
• Implement CAPA for internal quality issues
• Work on continuous improvements by collecting and analyzing quality data
• Responsible to ensure PFMEA is up to date with support from Manufacturing team
• Responsible to lead MSA and Capability topics if process is changed

Customer Quality

• Assure customer specific requirements are satisfied in the Business Management System
• Understand and ensure compliance with customer needs and requirements to develop effective quality control processes
• Support and facilitate customer audits, be a contact point to customers.
• Assure that findings from these audits are answered according to demands.
• Leader of the Customer Claim
• Customer Incident KPI owner - follow-up and actions.
• Customer PPM KPI owner - follow-up and actions.
• 8D answering time to customer KPI owner - follow-up and actions.
• Warranty KPI owner - follow-up and actions.
• Preparation and analyses before final negotiation of setting Technical Factors towards customers
• Give input regarding quality/warranty to new development projects
• PPAP administration towards customers
• Support Change Management with changes/deviations
• Ensure that customer portals are updated accordingly and in a timely manner

Project

• When CPQE are appointed a role in a project, main purpose is to assure that the quality processes (including tools and methods) in product & process projects are performed according to the Global Gate Plan and Local Project Check list, existing procedures, as planned and assuring that the project objectives and customer satisfaction are reached.
• Establish Reliability & Quality goals
• Lead Control Plan (Prototype, Pre-Launch, Production)
• Define Gage / Test Equipment Requirements
• Create Measurement Systems Analysis Plan / System Evaluation
• Perform Process Capability Study Plan / Results
• Lead Production Part Approval Process PPAP to Customer
• Handle any claim in the pre-launch phase
• Follow up of internal rejects
• Create product audit program
• Ensure customer specific requirements are met
• Perform early production containment

Education & Experience

• Degree in Engineering
• Two or more years of experience as Plant Quality Engineer and/or Customer Quality Engineer
• Hands-on experience with statistical analysis
• In-depth understanding of technical documentation
• Great attention to detail and problem-solving abilities
• Good analytical skills
• Excellent numerical skills and understanding of data analysis/statistical methods
• Additional certification in Quality Assurance (is a plus)
• Minitab user (is a plus)
• Outstanding communication skills
• Fluent in English and Turkish (mininmum B2)
• Knowledge in FMEA, MSA, SPC, APQP and PPAP

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