Job Description
We’re Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core.
We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.
What You’ll Be Doing?- Design end to end customer journeys together with relevant teams according to customer insights.
- Leads & guides by journey mappings and work closely with Business, Product, Operations and Customer Services teams to create a better customer experience.
- Defines and manages satisfaction metrics (CSAT, NPS).
- Check all related metrics to improve the customer experience, like the estimated time of arrival.
- Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touching the customer.
- Analyze customer & order data through customer journeys, identify pain points and create necessary actions for improvement.
- Understand and analyze data using tools such as Miro, Figma, Tableau (with proficiency), Mixpanel, Leanplum and Excel.
- Develop projects that will improve the customer experience and follow up the actions to be taken by the other teams.
- Monitor customer complaint trends and analyze them for necessary action plans.
- Act as Customer Advocate within the company and support Voice of Customer initiatives.
- Act like the company is yours! Bring your humanity to work and go beyond your initial responsibilities.
What You’ll Bring?- Min 3 years of customer experience / business development / product experience in a similar role.
- Bachelor’s degree in industrial engineering, business administration or equivalent departments of universities.
- Proficient in Tableau to analyze and visualize customer data effectively.
- Customer-driven mindset with a desire and ability to identify customer pain points.
- Advanced knowledge of improving customer experience processes including analyzing data.
- Strong communication and negotiation skills.
- A good sense of humour. Fun is treated very seriously at Getir!
- Numerical and analytical skills with great attention to detail.
- The ability to take ownership and responsibility, proactively seek out solutions and opportunities to improve.
- Adaptability and flexibility in how you support the team and the needs of the business.
- Speed and efficiency in all tasks to support the team (speed is our currency at Getir).
- Teamwork and strong communication skills.
You as a Getirian
You are a good person first, everything else is secondary. You are a champion of growth, and actively strive to be the best version of yourself, for you and your team. You value diversity, and embrace ideas over hierarchy.
You aren't afraid to learn and re-learn at Getir speed. You are an initiator, in charge of your own story and your legacy.
Benefits
- Once-in-a-career opportunity to make an impact in one of the fastest-growing mobile-commerce businesses in the world.
- Take charge of your own career growth with us through professional development opportunities! We really mean it when we say that upward and sideways mobility are some of our favorite terms.
Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We’re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That’s why we hire and promote people with equity and equality in mind.
We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.
