Job Title
Business Environment
The Customer Care team plays a crucial role in ensuring that customers receive the best possible support and service, customer satisfaction and loyalty. Our responsibilities include providing outstanding support services, innovating in the way we serve customers, and ensuring that customers get the assistance they need. The team is structured to bring agility and quality service using experienced people and technology to meet the business and operational needs of our customers. Contribution to the business, the connection you build with customers and the engagement in your day-to-day work.
In this role, you'llbe responsible for providing outstanding support services to our customers. You will innovate in the way you serve customers and ensure they get the assistance they need.
Inthis role you'llfind a chanceto;
Provide exceptional customer support during the journey to incident or case resolution.
Handle Level 1&2 Support, Critical and Major Incident support, and Work Order Management.
Manage customer interactions effectively using our CRM system.
Collaborate with various departments to ensure a seamless customer experience.
About the ideal candidate;
Strong communication and problem-solving skills.
Experience in customer support or a related field.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using CRM systems and other customer support tools.
What can we offer you?
🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
Application Process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé.
Are you the one we’re looking for? Apply now!
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.