Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What is the Opportunity We are seeking a dynamic and experienced Country Manager to lead our operations and drive business growth in Turkey. As the Country Manager, you will be responsible for formulating and executing the company's strategy in Turkey, building strategic partnerships, ensuring compliance with local regulations, and fostering a high-performance team. This role requires a strategic thinker with strong operational expertise, exceptional relationship management skills, and a deep understanding of the Turkish market.
What will I be doing?
Collaborate with the senior leadership team to develop and implement the country strategy, aligning it with the overall organizational goals.
Create and execute the operational strategy for Turkey, including the establishment of infrastructure required to support business growth.
Continuously improve operational capabilities, optimize pay-in/ pay-out methods, and enhance processes to drive efficiency and enhance conversion rates.
Identify and cultivate strategic relationships with partners, acquirers, payment processors, banks, and other stakeholders to unlock growth opportunities.
Lead negotiations and execute commercial partnerships and agreements, ensuring mutually beneficial terms and compliance with legal and regulatory requirements.
Collaborate with internal teams, including expansion, product, technology, legal, compliance and commercial teams, to align on operational, product, and technology roadmaps. Facilitate seamless integration of partnerships and optimize processes for maximum synergies.
Analyze performance metrics, market trends, and customer insights to optimize business operations and conversion rates.
Utilize data-driven strategies to enhance performance, identify areas for improvement, and drive operational excellence.
Work closely with the legal and compliance team to ensure adherence to local laws, legislation, and regulations.
Stay informed about regulatory changes, maintain compliance, and engage with regulators when necessary.
Maintain a strong personal network, actively participate in professional organizations, attend conferences, and industry events to enhance the company's brand visibility.
Engage with local legal experts, accountants, tax professionals, and regulators to ensure smooth operations and compliance with local regulations. Stay updated on local market dynamics, regulatory changes, and leverage local knowledge to drive business success and operational excellence.
What skills do I need?
Adaptability to thrive in fast-paced, ambiguous environments
Self-starting attitude with a willingness to collaborate across global teams and time zones
Proven expertise in Turkish payments or financial systems
Strong negotiation skills for optimizing contracts and agreements
Extensive network within the Turkish market's payment ecosystem
Ability to take calculated risks based on strategic insights
Leadership capabilities to drive projects and foster cross-functional teamwork
Strategic vision with a focus on operations and business development
Deep understanding of Turkish market dynamics and regulatory landscape
Track record of cultivating strategic partnerships and driving operational excellence.
Excellent communication and relationship management skills
Analytical mindset to translate data into actionable strategies
Proficiency in team management and motivation
Comprehensive knowledge of regulatory and compliance requirements
