HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Purpose of Role
The purpose of the role is to manage a portfolio of suppliers within a geographical area to deliver effective provision of multiple transportation services within defined geographical areas and be overall fully accountable for negotiating rates, terms and conditions with suppliers as well as monitoring the on-going commercial and operational performance of these services/suppliers.
Developing and establishing relationships with the suppliers in a portfolio of transportation suppliers. Being able to negotiate the best possible conditions, ensuring the suppliers have a clear understanding of our value proposition and marketing tools to maximize their performance and competitiveness both in B2B and B2C.
To deliver contracts across a geographical area, in line with internal contract cycle deadlines. The role is responsible for the end to end delivery of the contracts.
Ensure all contracts meet internal governance, audit and compliance frameworks.
Manage suppliers effectively, be the main point of contact within the geographical region for all commercial matters, contracts, promos, contract amendments etc.
Support internal colleagues to ensure suppliers meet all health and safety requirements and deliver agreed SLAs.
Source new product requests to ensure we offer full product coverage within the geographical area.
Deliver a breadth of product in key gateways to ensure all our clients needs are met.
Landscape gateways to ensure we are reviewing the competitive landscape within the gateway; both commercially and operationally.
Accountabilities
Responsible to sign the most competitive rates for Hotelbeds clients in B2B and B2C environment.
Monitoring the Performance of each supplier working closely with the Pricing team to ensure competitiveness and availability is not an issue.
Ensure the supplier has a clear understanding of Hotelbeds and its possibilities that enable us to work together to optimse revenue.
Requirements
Strong influencing and negotiation skills, thriving in the creation and maintenance of successful long-term commercial relationships with suppliers and other stakeholders
Experienced with proven ability to deliver results in a fast-paced environment
Solid experience in negotiating agreements and conditions with suppliers
Proven ability to build strong internal and external relationships with individuals and partners using an open and consultative approach
Highly developed communication (both verbal and written) and presentation skills
Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology
2+ years experience as a contracts negotiator
Previous experience of contracting and negotiation with suppliers
Excellent in English spoken and written
Travel Industry experience highly beneficial
Language skills that support negotiation with partner
Excellent communication skills, in the local Language and English
Excellent interpersonal skills and strong cultural versatility and empathy
Passionate about customer satisfaction, with a personal commitment to organizational excellence
High values with high standards of personal integrity
Understanding of Channel managers
Key Challenges
Constant changes in the industry can be challenging to adapt to
Big organization with constant changes in process for sourcing and in different departments that work together
Communication is a challenge in a big company with centralized operations
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.