Contract Logistics Customer Engagement Expert

Kuehne+Nagel has an exciting opportunity for a Contract Logistics Customer Engagement Expert in Gebze!

Your Role Are you passionate about delivering exceptional customer experiences and driving positive financial results? At Kuehne+Nagel, we’re looking for a dedicated professional to join our team and help us achieve our yearly customer retention targets. Your Responsibilities

Support / Monitor / Co-Ordinate on a rolling >18 months renewal planning including:

• Customer retention reporting and steps
• Support Renewal Strategies (with PL owners) that could be under Corrective plan (under RFQ) / or Preventive (Avoid RFQ)
• Coordinate the CLCSS (Contract Logistics Customer Satisfaction Survey) part of the Customer Engagement
• Program and manage qualitative understanding of the results and customer follow up
• Implement and work under best pratices mindset in line with corporate standards and guidelines
  (eg: ZF, Customer Engagement Programme)
• Acting as a primary contact point for our customers, ensuring their needs and concerns are addressed promptly and effectively
• Managing and following up on contracts to ensure all terms are met and any issues are resolved swiftly
• Overseeing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to maintain strong, transparent communication with our clients.
• Handling and communicating any price changes to our customers, ensuring clarity and understanding.
• Assisting with various operational tasks to streamline processes and improve overall efficiency.
  

Your Skills and Experiences

Experience: 

• Proven experience in customer engagement and contract logistics, with a strong background in project management.

Skills:

• Strong communication and interpersonal skills.
• Ability to deliver consistent and high-quality customer experiences.
• Proficiency in data analysis and performance metrics.

Knowledge:

• In-depth understanding of logistics and supply chain management.
• Familiarity with customer retention strategies and financial performance metrics.

Attributes:

• Customer-focused mindset with a proactive approach.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively within a team and across departments.
• Education: Relevant degree or equivalent professional experience in logistics, business, or a related field.