Client Success Manager - Programmatic Ads

Genart Media is an international media sales house specialized in finding the most advanced advertising solutions for over 1500 global and local brands. It exclusively partners with leading digital platforms in the market such as X, Criteo, LetGo, and TagOn.
Established in 2009, Genart Media has been part of the Aleph Group since 2021. As a part of Aleph's dynamic network of global digital experts and technology-focused solutions, Genart enables advertisers to engage with consumers more effectively, thus contributing to the growth of the digital ecosystem.
Are you a driven media person with a passion for digital marketing? Are you excited about working in a supportive and dynamic international team that rewards outstanding performance?
We are seeking a highly skilled and dynamic  Client Success Manager  to join our team in Istanbul, Turkey. As a Client Success Manager, you will be responsible for developing media strategies, optimizing account performance, and collaborating with advertisers to enhance brand visibility and drive successful advertising campaigns. Your role will require you to effectively communicate with clients, understand their goals, and provide strategic recommendations to maximize their advertising success.

What You’ll Do

• Participate in strategic planning with sales to grow or generate new business opportunities
• Act as a consultant for top key accounts
• Act as the main POC for clients to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery
• Optimize accounts to increase spend and on the reservation side, you will need to manage the project to success
• Drive education on products, company updates and share company best practices as relevant to client or agencies' business
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
• Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports
• Organize & manage account information, assets & data, and reports
• Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements

What You Need For This Role

• At least 2+ years of experience in client relationship management & digital media
• Bachelor’s degree in Advertising, marketing, business or tech
• Deep understanding of the digital landscape and a passion for social media intimately familiar with online media planning, design and art control of advertising pieces
• Experience managing campaigns across digital platforms and ad tech products
• Strong communication and people skills (working directly with clients)
• Detail oriented, with exceptional organizational skills
• Aptitude, creativity, and a preference for working in collaborative teams and across business units
• Strong time management and problem-solving skills
• Ability to multi-task under challenging deadlines still focusing on details

What Will Make Us Really Love You

• You have an eye for detail
• You maintain a balance of being a true team player as well as having a competitive edge
• You have a positive attitude (training, resiliency, appreciate the growth from adversity)
• You are coachable and have proven ability to take and implement feedback
• You have the ability to engage and communicate with customers in a positive and approachable way
• You are a proven top performer in your work experience
• You have sales knowledge that you can bring to the table

What You’ll Love About Us

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
• Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world 
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising 
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location