Job Description
Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Escalate customer feedback, processing delays and errors appropriately
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Experience in customer service preferred
- Investigative, analytical and risk management skills
- Ability to present concepts and influence/lead change
- Clear and concise written and verbal communication
- High-quality customer service with focus on building client relationship and achieving quality results
- Good command of English
Education:
- Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Private Client Coverage
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Job Family:
Client Services
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
