Chief Commercial Officer (CCO)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role:

The Chief Commercial Officer (“CCO”) drives the development and execution of a commercialization strategy in line with the business plan. The CCO builds a commercialization infrastructure and organization to drive market adoption of the company’s products and be responsible for business, revenue, and market share growth. The CCO takes a global perspective on market opportunities and leads and prioritizes a commercial action plan, ensuring that all organization functions are aligned to meet its strategic commercial objectives.

Scope of Responsibilities:

• Business Management
• Develop, implement, and maintain comprehensive export and import sales strategies to drive steady market growth and profitability.
• Build annual budgets for products and services, ensuring alignment with business goals and stakeholders' expectations.
• Identify global market opportunities, prioritize actions, and align all organizational functions to achieve strategic commercial objectives.
• Leverage technology and data analytics to identify business trends, measure commercial activities, and enhance customer satisfaction.
• Actively monitor key performance indicators, reporting critical insights to executive leadership regarding market trends, opportunities, and challenges.
• Lead specific commercial campaigns or initiatives when required.
• Proactively identify opportunities for process improvement, operational excellence, and cost optimization.
• Team Management
• Develop and steer the sales network, aligning commercial initiatives with corporate objectives.
• Set measurable performance targets for direct reports (e.g., commercial managers) and ensure cascading alignment across all organizational layers.
• Monitor performance, provide regular and constructive feedback, and take corrective actions when necessary to achieve results.
• Coach, train, and mentor commercial managers to ensure leadership excellence and prepare them for future roles.
• Collaborate with HR to design and implement career development pathways, including succession planning.
• Promote training initiatives on current and emerging skills such as consultative selling, e-commerce tools, integrated logistics, and supply chain strategies
• Customer & Stakeholder Management
• Build and strengthen strategic relationships with key customers at senior levels to enhance loyalty and business opportunities.
• Represent the company at industry events, trade fairs, and seminars to increase brand visibility and explore growth opportunities.
• Act as a liaison between internal stakeholders and customers to resolve challenges and deliver exceptional value.
• Foster collaboration with internal teams (Finance, Logistics, Operations, Procurement, HR, and Marketing) to align objectives and streamline processes.
• Ensure all activities align with the company’s policies, values, and ethical standards
• Group Synergy
• Lead initiatives to identify and leverage cross-selling opportunities within the group’s portfolio.
• Collaborate with other group entities (e.g., CEVA Logistics, regional subsidiaries) to offer integrated and innovative commercial solutions for clients.
• Drive joint initiatives to enhance value-added services, increase customer satisfaction, and create new revenue streams.

Requirements:

• Bachelor's Degree in related fields.
• Proven experience in a senior commercial role within the shipping or logistics industry.
• Proficiency in using CRM systems and other relevant software tools.
• Good command of English, both verbal and written.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Ability to develop and implement commercial strategies that align with the company's goals and objectives.
• In-depth understanding of market trends, customer needs, and the competitive landscape.
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with key stakeholders.

Come along on CMA CGM’s adventure !