Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximization of available space, load control, safety and ad hoc flight instruction
Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimize cargo off loadings and maximize utilization of space available
Monitor import cargo receipts and resolve any related issues
Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
Update flight handling reports including identification and monitoring of irregularities and discrepancies
Dispatch post flight information to the correct departments in a timely manner.
Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
Provide operational support and cover operational duties e.g. freighter, as directed by the Cargo Supervisor/Officer and Manager
Act as the senior in charge where no Supervisor is on duty and provide support, guidance and coaching to Cargo Agents.
Receive and process cargo telephone reservations and email communications in a prompt, accurate and efficient manner
Handle Customer requests for ad hoc quotes, in coordination with Pricing and Capacity Control departments
Distribute announcements to the Turkish market, prepare and distribute tariffs and contracts
Complete the monthly roster and maintain training and leave records
Complete AWB stock transactions
Focus on special products and in co-operation with the Cargo Supervisor, identify and select shipments that will produce high sector revenue on each flight
Handle special product shipments (e.g. pharmaceuticals, automobiles, AVI)
Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting
Complete administrative duties as directed by the Cargo Supervisor, including data entry, statistics and reports
