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Job Description

  • Call Center KPI management, responsible for the KPI result
  •   Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  •   Develop objectives for the call center’s day-to-day activities and provide operation support
  •   Call center budgeting and tracking expenses
  •   VOC (voice of customer)tracking and complaint management
  •   E-commerce service support and responsible for the result
  •   Follow up with Headquarter and Region’s request and complete the task in time
  •   Prepare reports for different departments or upper management
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