Job Description
Company Description
As Yemeksepeti, we started the era of online food ordering with a first in Turkey in 2001. Over the years, we have expanded beyond food ordering to other categories. With this vision, we partnered with Delivery Hero, a leading global platform for food and fast commerce. Headquartered in Berlin, Delivery Hero operates in more than 70 countries and has been listed on the MDAX index of the Frankfurt Stock Exchange since 2017.
Innovation never stops at Yemeksepeti. We continue to provide a fast, easy and enjoyable experience across Turkey. And we have 4 values;
Winning Hearts is on Our Mind
Always Seeking Better in on Our Mind
Finding a Solution is on Our Mind
Team Spirit is on Our Mind
If you also want to be part of a world like yours, we are waiting for you among us. There’s so much to discover here to win hearts.
Job Description
- Evaluate existing processes and outline business process improvements regularly to provide an amazing service and customer experience to our customers.
- Identify opportunities for automating processes to improve efficiency.
- Closely and regularly identify, monitor, follow up and resolve tasks and pain points for stakeholders.
- Oversee all aspects related to the implementation stages of process improvement initiatives.
- Monitor and evaluate industry trends and customer drivers, and bring new insights.
- Participate in monthly and weekly calls with Delivery Hero central teams, and arrange calls with other entities as well.
- Aggregate data across geographic points to create accurate metrics using location-based analysis, enable data cross-referencing, and gain deep insights into product performance, market trends, and more.
- Selection and availability of suppliers in our applications, managing projects to maximize the likelihood of a customer placing an order..
- Create guidelines & documentation & workflows to increase productivity.
- You drive pricing (delivery fee) analyses, provide A/B testing recommendations and work with local teams to deliver price optimisations in countries and cities
- You monitor and analyse the pricing performance in Turkey and proactively highlight areas for improvement and optimisation.
Qualifications
- Evaluate existing processes and outline business process improvements regularly to provide an amazing service and customer experience to our customers.
- Identify opportunities for automating processes to improve efficiency.
- Closely and regularly identify, monitor, follow up and resolve tasks and pain points for stakeholders.
- Oversee all aspects related to the implementation stages of process improvement initiatives.
- Monitor and evaluate industry trends and customer drivers, and bring new insights.
- Participate in monthly and weekly calls with Delivery Hero central teams, and arrange calls with other entities as well.
- Aggregate data across geographic points to create accurate metrics using location-based analysis, enable data cross-referencing, and gain deep insights into product performance, market trends, and more.
- Selection and availability of suppliers in our applications, managing projects to maximize the likelihood of a customer placing an order..
- Create guidelines & documentation & workflows to increase productivity.
- You drive pricing (delivery fee) analyses, provide A/B testing recommendations and work with local teams to deliver price optimisations in countries and cities
- You monitor and analyse the pricing performance in Turkey and proactively highlight areas for improvement and optimisation.
Additional Information
What's on the menu?
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
A comprehensive private health insurance that will never let you down when you need it!
The Yemeksepeti family! Always smiling and high communication skills!
- A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
