About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About Four Seasons Istanbul Private Residences
The Four Seasons Private Residences are situated right where the districts of Ulus, Etiler and Levent converge, at the heart of a location which pulses with life and culture.
History and future, contemporary and traditional civilization, and art and pop culture all come together in one place, as the region showcases the city’s most upscale shopping districts, renowned culinary destinations, and dynamic entertainment options. The Etiler neighbourhood of the Besiktas district, is one of the most prestigious and exclusive residential area of Istanbul, on the European side of the Bosphorus.
The property will be spread over multiple low-rise buildings, consisting of 82 apartments, in the range from 3-6 bedrooms. Operated by Four Seasons, the homeowners experience best in class amenities including a Bar-Lounge Area, Meeting Room, Kid’s Playroom, Golf Simulator, Cinema, Pool, and Fitness/Spa facilities.
As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to continue to define and establish the operating model for standalone Four Seasons Private Residences.
As the leader in branded residences, Four Seasons currently operates 53 residential properties in 21 countries and 65% of the projects in our pipeline contain a residential component.
RESPONSIBILITIES
Operating from the Residential Lobby and Front Drive, the Bell Attendantis an integral part of the Residential Services Team whose main objective is to ensureour residents are well looked after from the start. As the first and last impression of the Four SeasonsPrivate Residences, this high-profile department carries a special responsibility. The Bell Attendant isstationed at the bell stand inside the building and greets each resident by name upon arrival anddeparture. The Bell Attendant transports luggage to the residences for arrivals and transports luggage fordeparting residents to the entrance or into temporary storage. The Bell Attendant also provides arrivingresidents with a Four Seasons Private Residences orientation, delivers packages and parcels.
TASKS
Responds to a wide variety of homeowner requests by accurately assessing the Resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies.
When necessary, greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the residence. Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want cars parked. Gives verbal greetings to guests arriving on foot. Opens residence doors for all guests and manages the door operations needed.
Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms.Maintains proper records of deliveries and pick-up.
Assistsresidents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.
Greets all residents and their guests passing through lobby and offers them assistance.
Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units.
Deliveries in-residence dining requests from 3rd party vendors to unit as requested
Ensures the residences lobby is always clean, including bell carts and storage area.
Complies with Four Seasons Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Ability to use a variety of IT systemsto perform his own duties and assist homeowners on basic functionality.
To assist the Concierge when needed during busy periods and when required.
To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Wearing your name badge at all times. Be a role model inthis area.
The ability to communicate on all levels with staff, colleagues and management.
Driver's License is preferred.
To fulfil the role of valet parker to Four Season’s standards, as required and drive cars in a safe and responsible manner. Ensure cars are secure and complete the necessary paperwork.
ADDITIONAL RESPONSIBILITIES
Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
Ability to communicate resident’s requests effectively to the Residence Concierge to ensure prompt completion of tasks
Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.
Relieve other residential roles for meal periods and in case of emergency
Performs any special projects deemed necessary by your direct Supervisor/Concierge or Residential Leader
SKILLS AND COMPENTENCIES
Reading, writing, and oral proficiency in the English language, intermediate communication skillsare essential
Must have excellent personal presentation and interpersonal skills. The ideal candidate willalso have a warm welcoming smile, a positive attitude and be knowledgeable about the localarea
Must have minimum of 1+ year bell/guest services experience in a hospitality environment
Must be able to prioritize and multi-task, and have a high attention to detail
Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
Physical by nature, this position requires standing for 8 hours per shift and requirescandidates to have the ability to lift and push 30kg., respectively
High school education or equivalent experience is required
Sky’s the Limit
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.
What To Expect
Competitive Salary & Wages
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Employee Meals
… and so much more!
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
Legal Disclaimer
7 Nisan 2016 tarihliResmiGazetedeyürürlüğegiren 6698 SayılıKişiselVerileriKorumaKanununaistinaden, özgeçmişinizdeyeralankişiselbilgilerinizkurumbünyesindeoluşacakmevcutvegelecekişealımtalepleridoğrultusundaistihdamamaçlıkullanılacakolup, kişiselbilgilerinizveritabanımızdagizlilikiçerisindesaklanacaktır.
Özgeçmişinizinveritabanımızdaistemediğiniztakdirde contactus.bosphorus@fourseasons.com adresiileiletişimegeçmeniziricaederiz.
