Agency Support Executive

Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 450+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).  

Do you want to join the party?

• Serve as a primary point of contact for existing and new regional agencies.
• Knowledgeably address and guide Tango agencies through common commercial and technical troubleshoot issues.
• Quickly and proficiently resolve escalation cases, primarily via written communication channels (Intercom, Email) 
• Record central user issues and efficiently escalate to relevant teams or stakeholders. 

• Language Proficiency: Turkish (native), English (advanced C1+) – a must
•  Knowledge of additional languages (Arabic, Russian) – big plus
• Prior experience in client support or customer service roles (1+ year)
• Precise experience with helpdesk systems (Zendesk, Intercom etc.) – big plus
•  Experience with task tracking tools (Jira, YouTrack, Confluence) – plus
• Advanced verbal communication skills- ability to clearly explain situations and make yourself understood, with a professional tone in written communications.
• Strong interpersonal skills- ability to connect, understand and cooperate with a diverse group of individuals/partners.
• Responsible and performance driven team player with developed multitasking capabilities.  
• Previous experience within the social, live streaming or affiliation industries (as employee or as streamer/affiliate) - big plus