Account Manager (B2B)

Are you a people-oriented professional with a knack for building and maintaining strong client relationships? At Sanction Scanner -3x Deloitte Fast 50 Winner-, we’re transforming how businesses prevent financial crime, and we’re looking for a B2B Account Manager who can support our clients and help them succeed with our innovative solutions. If you’re driven by customer satisfaction, thrive in a collaborative environment, and want to be part of a mission-driven team, this role could be the perfect fit!

• Impactful Work: Help our clients enhance financial security and combat financial crime on a global scale.
• Innovative SaaS Solutions: Work with cutting-edge AI and machine learning technology in the RegTech space.
• Growth-Focused Environment: Access professional development resources to keep your skills sharp.
• Supportive Culture: Join a diverse, dynamic team that values your insights and contributions.

• Client Success Management: Act as the primary point of contact for clients, understanding their needs and ensuring our solutions align with their goals.
• Relationship Building: Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
• Account Management: Oversee a portfolio of client accounts, ensuring high satisfaction, retention, and engagement.
• Proactive Problem Solving: Identify and address any client issues promptly, maintaining a positive client experience.
• Upselling and Cross-Selling: Identify opportunities to expand the client relationship by suggesting additional services or upgrades.
• Collaboration: Work closely with cross-functional teams, including Customer Success, Sales, and Product, to align on client needs and goals.
• CRM Expertise: Maintain accurate records in CRM software, keeping track of account status, feedback, and opportunities.