Description
ADP is hiring a Team Lead, Amendment Services. In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel:
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RESPONSIBILITIES:
May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals. Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs. May monitor associate/client interactions utilizing the quality monitoring system and evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided. May oversee the use of standard process workflows by team. May train and mentor team members and identify development needs, working with Leadership to coordinate additional training as needed. Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. May serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager. May provide feedback on individual performance of associates to leadership. Provide direct feedback to associates on areas of opportunities to enhance services provided to the client. May contribute to providing feedback to leadership for associate performance appraisals. Utilize sound judgment to escalate issues that may require intervention of the Team Manager. Analyze team statistics and prepare reports. Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.
QUALIFICATIONS REQUIRED:
At least 1 year of direct or indirect people leadership experience Experience with Tax and/or Payroll
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Tools/technology- Mainframe, CEH, Salesforce Bachelor's degree Ability to communicate effectively to all levels of internal and external contacts verbally and in writing. Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions. Ability to work and thrive in a team environment, focused on achieving results. Ability to maintain cooperative working relationships with all levels of management. Ability to assess team members' performance and provide motivational support. Ability to work both independently and as part of a team. Strong client relationship building skills. Ability to recognize basic procedural issues as they arise and escalate to the appropriate level. Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations. Proficient in the latest web technologies and working knowledge of various operating systems. Proficient using Microsoft Office. CPP or FPC certification preferred. Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
About ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
Learn more about diversity, equity, and inclusion on our .
