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System Support Analyst Specialist

Today 2025/06/27
Other Business Support Services
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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-Hybrid #LI-RB1



About the team:


You will be part of the AMS team, who’s working within Hosting and Managed Services.


What you will be doing:


You will work within a Global Team to ensure production environments, availability and compliance across all Environments, define monitors and alerts across platforms, and ensure regular tuning and review.
 


Additionally, you will manage application releases into all Production Environments according to the Change Management process.


Your main tasks will be maintaining and improving the Information Security, providing day to day technical support for network infrastructure and desktop system software and hardware. This is to ensure proper operation on technology applications and equipment for the Capital Markets and our large financial institution clients.


You will be exposed to a Broad cross-section of the financial industry and will gain in depth knowledge of Exchange Technologies and Markets


Added to that, you will:


  • Provide technical support for issues related to clients hosted environments for FIS Cleared Derivatives products, Clear vision and Ubix.


  • Deploy product upgrades/patches on the clients Production environment


  • Perform root cause analysis for production issues


  • Coordinate between different teams during a production incident / Client On-Boarding


  • Design procedures for implementation, system troubleshooting and maintenance.


  • Develop scripts to automate repetitive tasks, issues resolution scripting.


  • Require weekend availability for frequent changes on the system


What you bring:


  • Experience with Linux / Docker.


  • Cloud skills Azure /AWS


  • Experienced 3rd party tools Management


  •  Knowledge of modern CI/CD tools


  • Knowledge of CRM (SNOW/Jira/Salesforce etc.…)


  • Worked on/with System and Application Monitoring tool.


  • Citrix (preferred but not mandatory)


  • MQ (preferred but not mandatory)


What we offer you:


  • An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….


  • Attractive range of benefits including private medical cover, dental cover, and travel insurance.


  • Continuous development through our diversified training across core financial, sales and FIS solutions.


  • A modern, international work environment and a dedicated and motivated, supportive team.


  • A broad range of professional development possibilities, resources, and opportunities






Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.


Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


#pridepass



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