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Service Delivery Analyst

Today 2025/07/17
Other Business Support Services
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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-Hybrid #LI-RB1


About the Role:


Ambit risk application support for production clients, and supporting Terraform, IM based applications. Monitor closely all kind of notifications and work with vendors.


About the team:


Our operations team handles all operational work related to hosted clients. Monitoring, doing analysis of application, jobs failures, providing the solutions, maintaining the defined SLAs, Handling MS Azure based clients are the key works. Application upgrades, DR exercise, maintain clients data, follow the FIS compliance procedures, provide support in 3 shift.


What you will be doing


  • Provide cloud based application support for production clients.


  • Provide support on Terraform, IM based applications. Monitor closely all kind of notifications and work with vendors.


  • Provide support of Microsoft web server Internet Information Services (IIS) which is being used to host the web-application


  • SQL Database support and troubleshooting


  • Manage backups which are used to protect the hosted environments against accidental loss, this is in addition to geo-replication used for DR.


What you bring:


  • Experience with cloud - AWS or MS Azure.


  • Good knowledge of bitbucket, Kubernetes, CI/CD pipeline


  • Good Experience in SQL and shell scripting


  • Knowledge of AWS/Azure- Networking


  • Terraform knowledge is good to have.


Added bonus if you have:


  • DevOps knowledge


  • Automation


What we offer you: 


  • A range of benefits designed to help support your lifestyle and wellbeing.


  • A multi-faceted job with a broad spectrum of responsibilities


  • A modern international work environment and a dedicated and innovative team


  • A broad range of professional education and personal development possibilities – FIS is your final career step.


Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.


Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


#pridepass



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