Salesperson - Service Business

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.

Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

Reporting directly to the Branch & Commercial Manager, we seek an energetic and enthusiastic Salesperson – Service Business to join our Tunis, Tunisia office. In this role, you will drive the sales of annual recurring service contracts and modernization by converting leads into customers, improving the efficiency of the sales flow, and driving sales to achieve targets.

We are looking for somebody with a proven track record of being a go-getter who understands how to partner and collaborate with the business. We need someone who can influence, with an analytical mindset, results-driven, and strong commercial acumen skills. This role requires the salesperson to build relationships and manage the accounts of existing customers and new customers through meetings and by retaining existing and building new business with them. He/she also manages and grows a portfolio by selling maintenance contracts and related digital services.

This is a unique opportunity to join a team of professionals who thrive to drive service contract sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What you will do:

Customer Relationship Management

• Builds and grows customer relationships in their assigned area.
• Strengthens KONE’s position with customers or in their market.
• Shares lead and sales opportunities with the KONE sales team (e.g., cross-selling).
• Keeps customers happy and works with the team to fix complaints.
• Updates and manages customer and contact details.

Sales

• Finds new sales opportunities beyond existing customers.
• Manages requests for quotes (RFQs).
• Meets sales goals, including leads, orders, and contracts, while sticking to pricing targets.
• Ensures KONE’s solutions fit customer needs.
• Sets prices and discounts using approved tools and limits.
• Check those contracts match negotiation results.
• Tracks all sales activities, tasks, and visits (sales funnel).
• Keeps CRM reports accurate and on time.
• Collects info on the market and competitors.
• Helps finance with payment collection.
• Follows through on their personal sales plan.

Keys to success:

• A diploma or higher will be advantageous.
• A minimum of 3 - 5 years of technical experience in the elevator/escalator industry is preferred.
• Minimum 3 - 5 years technical experience in construction, building materials, and/or customer industry.
• Experience from/ familiar with solution selling methodology.
• Experience from/ familiar with (selling) complex technology solutions.
• Highly motivated, goal-oriented, diligent, organized self-starter with a focus on high-level customer service.
• Passion for sales, with a proven track record and strong customer focus.
• Fluency in English is a must.

What do we offer:

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• An engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behavior,s and ethics
• Sustainability and innovation
• Working for a successful organization

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link which can sometimes land in the spam folder.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers