Product Operations Specialist
Date: Aug 27, 2024 Location: Tunis, TN, 1053
Company: Vista The Product Operations Specialist plays an important role in supporting the launch of new products for the ANZS markets for Vista.
Working with the Product Manager, Fulfillment & Operations, they will support the NPI process by actioning key elements of the product operations process and developing relationships with the 3PF network to facilitate growth
opportunities.
Tasks / responsibilities:
• Perform new product integration and configuration leveraging Vistaprint’s internal tools, micro services and platform
• Master excel and technical skills to launch products at scale, interface technical teams to trouble shoot and learn to perform root cause analysis. Master the use of excel formulas and macros.
• Develop into a strong Jira user and able to perform analysis.
• Be comfortable using technical tools that have not been fully released with an easy user interface. Be comfortable writing basic SQL code to extract reports from Jira.
• Leverage product configuration expertise and full exposure to the product integration end to end process
• Re-engineer the process when needed to make the process faster. Escalate slowness in the process with key stakeholders at the 3PF side or internal teams like Sourcing, Technical support, or others.
• Develop expertise in all aspects of a product launch from PIM configuration to scenes creation and project manage the whole process. Fully responsible for product launches end to end.
• Identify and remediate blockers/impediments using problem solving and troubleshooting skills
• Spot when processes & systems need updating based on new information or environment changes
• Strong work ethic & effective techniques & skills
• Interacts with departmental and other team members on matters affecting data and business operations flow
• Handle product data set up issues received from others department (PSO, DPKCIM escalations, CARE, Plants)
You’ll be measured on how well you:
• Drive profitable growth – You’ll learn how to think strategically and execute with agility. The team’s KPIs will include metrics such as cost improvements (variable and total cost), quality/customer satisfaction, product availability.
• Create productive partnerships – You’ll need to demonstrate you can work well and develop trusting relationships with a wide set of local and global, internal and external to Vista stakeholders.
• Fulfiller Operations – you’ll monitor and support fulfiller and platform performance (on time deliveries, blocked orders in the platform etc).
• Grow your competency. We are looking for people who can grow with the organization. We’ll want you to prove you can handle more responsibility and complexity.
Experience /Training
Bachelor’s degree required; preferred majors: Economics, Engineering, Analytical
• 1-3 years of experience in product data management is highly recommended
• Ability to adapt in a face-paced, constantly evolving environment and an excellent attention to detail
• Ability to work independently and drive tasks to completion; consistently following through on commitments
• Grow your competency. We are looking for people who can grow with the organization. We’ll want you to prove you can handle more responsibility and complexity.
Key Attributes
• Customer-centric mindset. You will put yourself in the shoes of our customer to ensure you meet or exceed their expectations.
• Has curiosity for manufacturing, technology and fulfillment platform strategy. We look for people interested in technology and manufacturing, who enjoy ‘touching’ products and bring them to life and who have a ‘platform’ mindset.
• Is comfortable with data manipulation and system integrations. You can synthesize information and highlight the salient points to support your arguments. And when that information doesn’t exist, you are able to partner with our stakeholders to get it. You are also comfortable with understanding ecosystems of webservices.
• Has a solutions mindset and owns the results. We want people who meet challenges head on and bring solutionsfor our opportunities. We aren’t afraid to take chances and own the results, whether good or bad. We love when we win and learn when we miss.
Job Segment: User Experience, Operations Manager, Database, SQL, Product Manager, Technology, Operations
