Description
Job Summary:
The role of the Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders.
RESPONSIBILITIES:
Responsible & fully accountable for the payroll & audit function of multiple clients; Responsible for scheduling and running the assigned client payrolls by following standard operating procedures; Maintains complete, accurate and timely client and employee records based on real time requests; Maintains complete and accurate client profile notes as well as processing instructions for each client; Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting; Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers; Initiate pre and post production calls with clients; Answer client calls (dedicated clients, as well as other clients); Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution; Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement; Suggest processes and controls tools improvements; Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks; Highlight and escalate relevant matters that may impact the running of client payrolls; Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs.
QUALIFICATIONS REQUIRED:
Perfect mastery of German and English, both orally and in writing, at minimum B2; Mastery of Windows office tools; Ability to manage data in large numbers and integrate into a team; Excellent customer service skills; Preferred Payroll background.
Education*:
Bachelor/certificate, an asset, or equivalent experience in administration/customer service/HR.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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About ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
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