Partner Operations Lead

 

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 minutes. As a Partner Operations Lead, you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX.

THE JOURNEY

• Be the owner of the Partner Operations metrics, seeking continuous improvement  in the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings) to make sure we always deliver the best service to our customers
• Cooperate with the customer service department to give Partners the best support and increase our Partner's satisfaction
• Ensure quality of onboarding for our new Partners, by providing them all the necessary tools and information to start working
• Create the strategy and define the execution for long tail partners to grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
• Identify new assets to sell to the long tail partners and implement the whole process.
• Understand, build action plans and follow up on churned and inactive partners.
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Work with global and regional teams to coordinate and execute projects in your country
• Lead the team of several Partner Operations specialists with KPI driven approach

WHAT YOU WILL BRING TO THE RIDE

• You're an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline-oriented
• A data-driven mentality: taking decisions based on data and using good business judgment when necessary
• Ability to provide scalable solutions to complex problems
• Amazing project management skills. 
• You're persuasive in the most pleasant possible way and have no trouble selling anything
• Comfortable working in a high-growth and high-performance start-up with a fast pace
• Hands-on attitude: no job is too big or too small
• Excellent stakeholder management and engagement skills
• You are able to influence people in a short space of time to deliver results
• Effective English written and communication skills
• Min of 3-5 + yr of experience in fast-paced environments (startups, investment banking, top consulting firms, top internet firms)
• Experience managing, coordinating, and motivating teams of 3+ people
• Computer literate; good knowledge of Google Docs and advanced knowledge of MS Office (Excel). Salesforce and SQL experience is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!