Operations Intern - Tunisia (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

YOUR MISSION

Glovo is looking for an Operations intern to work in our team in Tunisia. Are you passionate, proactive, data-driven and hands-on? Do you want to evolve in one of the fastest growing Start-ups of Europe, building a product that will change people's day-to-day and disrupt the on-demand market.

THE JOURNEY

• Support our team with managing the Tunis fleet
• Support our team on onboardings (trainings and accounts’ activation)
• Support Couriers - attention hours (Daily)
• CFO tracking 
• Live Maps and Live follow up to the saturation and comms on Whatsapp Groups to push
• Collecting courier insights from the focus groups/ surveys etc.
• Glover personal accidents management / claims
• Review of LiveOps file or Partners escalations

WHAT YOU WILL BRING TO THE RIDE

• Bachelor in Engineering, Maths or any technological domain
• Passionate about analytics: you enjoy deep diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel proficiency
• Experience in SQL
• Professional English
• An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!