IT Support Specialist (APAC Timezone)

We are growing! We are currently looking to hire an IT Support Specialist for our office in Tunisia where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

The role will be serving mainly APAC region so you should be able to work in their time zone. It also requires performing advanced computer systems support work in a help desk setting. Work involves coordinating and/or providing the first-line assistance for operational problems of the company systems/applications.

Here, passion, integrity and a “can-do” attitude are always top of mind. Your daily tasks will involve:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Manage CXG’s IT inventory and perform quarterly checkups on all digital assets.
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.