Job Description
You are passionate about partnership management and business development!
You have a keen sense of customer relations and would you like to work in a dynamic and innovative environment!
Then this is the opportunity for you!!
Your Role:
Focus on managing relationships with existing partners to ensure they remain engaged, active, and profitable. The team handles partner retention, upselling additional services, and troubleshooting operational issues.
Key Responsibilities:
-Build and maintain strong relationships with partners through regular communication.
-Monitor partner performance, identifying opportunities for upselling or additional services.
-Troubleshoot operational issues such as order delays, product availability, or fulfillment challenges.
-Work with partners to optimize their presence on the platform, including menu or product updates.
-Reactivate inactive partners and ensure high-value partners (Diamond/Platinum) receive priority support.
-Collaborate with the sales team to ensure a seamless transition from acquisition to account management.
