Front desk manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.

About the role
The Front Desk Manager oversees the day to day operation of the Front Desk Reception of the Hotel ensuring a seamless registration and cashiering service for our guests. The Reception Manager assures that staff are highly trained, motivated and supervised, and follows up on guest requests and problems. This position controls room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations.

What you will do

• Coordinate arrivals, departures and billing requirements. Review daily arrivals to ensure guests’ recognition and minimize discrepancies.
• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling to higher Room Categories...
• Provide guests’ recognition, anticipate their needs whenever possible and resolve customer any complaints with the outmost professionalism.
• Inspect and ensure proper maintenance of public areas and communicate any issue to the appropriate department.
• Train, recruit, evaluate, lead, motivate, coach, and discipline all front desk employees in ensuring that established cultural and core standards are met; daily activities and planning for department operation and staff scheduling.
• Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.

• Support with any other tasks within the division and/or any tasks assigned to by the Front Office Manager or Planning Committee

  
  

What you bring

Education:

Academic education preferably in Hospitality Management or equivalent experience.

Experience:

Must have a minimum of five years hotel Rooms Division experience, including at least three years in an Assistant Department Head position.

Skills and Abilities:

• Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
• Strong problem solving and supervisory leadership skills are expected.
• Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
• Proficiency in Hotel property management systems (Opera PMS) is required.
• Reading, writing and oral proficiency in the French and English language. A third language is a plus.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•     48 H