Overview of Role:
The Customer Care Team serves as the primary point of contact for Pens.com external and internal customers, where they provide post-sale assistance. The ideal candidate must have experience working in a customer care environment driving consistent growth while providing outstanding customer care. This role requires you to be motivated, focused, and continually striving to grow the business and customer loyalty.
At Pens.com we are looking for French/English speaking Customer care self-starters who are motivated, enthusiastic, with a passion for people and excellence who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
PRIMARY RESPONSIBILITIES:
What you will do:
What we need from you:
Language Skills: Excellent communication skills. Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence using proper grammar and professionalism. Ability to effectively present information to customers and other employees of the organization. Bilingual skills are a plus.
Mathematical Skills: Must possess the ability to work accurately with numbers and data in a fast paced, productivity-oriented environment.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Additional Responsibilities:
Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition. Report any problems or difficulties to the group leader. Assist others/perform other duties when time permits or when so instructed.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with our without notice.
About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.
To learn more, visit: www.PENS.com
Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).
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