Job Description
Job Title: Credit Collections Agent - German Speaker (Temporary)
Report to: Credit and Collections Supervisor
Position Type: Temporary – 4 months – Dec 2024 – March 2025
Job Start Date: December 2024
Location: Tunisia
Responsibilities.
- Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
- Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
- Daily customer calling using automated telephone-dialing system.
- Document customer comments re: payment date / disputes etc.
- Ensure requested paperwork / documentation is forwarded to customers.
- Assist cash application team to ensure payments are processed onto correct customer account.
- Report issues to line manager to resolve problem accounts.
Competency Profile KPI’s:
- Analytical Percentage of accounts collected on time.
- Problem solving Number of activities logged.
- Results Focus Speed by which queries are resolved.
- Customer Focus Collect and enter quality dispute information.
- Communication skills
- Ability to work on own initiative.
- Flexibility
- Organized
Required skills and experience:
- Proven experience as a Collection Specialist or similar role +1 year
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress.
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED. THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB.
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