Job Description
Enhance customer engagement and monitor the value-added services of others providers and telecoms operators through strategic community management and digital interaction.Responsibilities: 1. Competitive Monitoring & Analysis:- Continuously monitor the activities of competing telecom operators, VAS providers, and digital content platforms.- Analyze competitors product launches, promotions, and marketing strategies to identify industry trends andopportunities.- Track pricing changes, new service introductions, and customer feedback related to competitors’ offerings. 2. Community Engagement & Social Listening:- Leverage social listening tools to gather insights on how competitors are engaging with customers and reacting to marketchanges.- Collect and report user feedback from social channels to inform strategic decisions on our own VAS products. 3. Content Creation & Strategy:- Develop content that highlights our unique value propositions, differentiating our VAS products from competitors.- Collaborate with internal teams to adjust content strategies based on market intelligence. 4. Reporting & Insights:- Prepare regular reports on competitor activities, social media trends, and community engagement metrics.- Present actionable insights and recommendations to product and marketing teams to refine our strategies
