Description
Performs business support work. Primarily applicable to roles whose main purpose is to provide service or other functional support to others in the application of business strategy, typically acting as a resource or being part of a business and often clerical process. Uses administrative, data organizing and coordination and/or client service skills to complete work. Performs tasks according to established procedures.
Processes normal and special case order entry as well as roll call and billing activities in accordance with organization policies and processes to meet production and client requirements and SLAs. Files processed sales orders and performs billing deletes as required. Resolves order entry, billing and roll call inquiries and escalations as a support to sales and operations. Prepares daily, monthly, and other periodic billing summary reports and financial statements. Ensures that the billing system is operated and maintained in a manner that efficiently produces accurate bills. Works with systems design to implement new features. Assists with product migrations and other order entry and billing special projects. Identifies opportunities for improvement. Maintains statistics and record issues to help develop a trend analysis and drive improvement. Maintains any documentation for monthly SOX audits for key controls required by management. Develops solutions to billing issues as well as prevention plans. May conduct research and work closely with other teams to help create Root Cause Analysis Documentation. The role is execution orientated.
General Profile: Has developed knowledge and skills through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision.
Education: Typically requires AA – or equivalent in education and experience.
Career Band Criteria:
Related Experience: Typically requires a minimum of 1 - 2 years.
Functional Knowledge: Has established skills to perform a range of day-to-day activities.
Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
Leadership: Has no supervisory responsibilities; manages own workload.
Problem Solving: Recognizes and solves typical problems that can occur in own work area without supervisor approval; evaluates and selects solutions from established options. Geographical scope is typically local (Usually covering one large BU but may also cover several small BU's inside the geography); it may also cover a limited number of small geographies.
Impact: Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
Interpersonal Skills: Uses communication skills to exchange information.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
About ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
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