As part of its growth, Free2Move Tunisia is looking for a Team Lead Level 2 to strengthen its teams.
Your missions:
Manage the team of Level 2 Customer Care Agents Supervise the work of the team present on the shift (on site, teleworking, etc.) Workflow, backlog and daily planning management Analysis of escalations and processing carried out by the team Monitoring of N2 team performance indicators Perform 1&1 performance reviews Assisted production and coaching Conflict management Specific missions Respond to all tasks/requests related to your responsibilities
Expected skills:
You demonstrate leadership, inspire confidence and lead by example. You demonstrate great ease in written and oral communication in French and English. You apply the know-how of the operations manager and help employees progress You know how to simplify and prioritize You show kindness towards your colleagues You adhere to the mindset "there are no problems, only solutions" and apply it in your daily life You are comfortable with computer tools You are autonomous Experience as a MANAGER or PROJECT MANAGER in a call center for more than 3 years is mandatory
What we offer:
Taking up the position Asap Attractive salary Bonus on objectives On-site work required 2 days off Saturday & Sunday Permanent contract with 25 days of annual leave Paid training
Working at Free2Move means joining a tribe in which the culture of performance rhymes with good atmosphere. And it also means:
A start-up spirit supported by a large Group Depending on your mission, the possibility of working fully remotely wherever you are, in hybrid or within our different offices! The opportunity to revolutionize the uses of mobility with us! Careful integration to get you started Lots of possibilities for development A collaboration with multidisciplinary and international teams International projects to perfect your background! Meal vouchers of 8 dinars per day worked Group insurance ! Football battles to unwind ...This list is not exhaustive...
Please note: This job description is translated from French.
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