Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.
Description of the role
The Assistant Front Desk Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs Front Desk staff and performs daily department tasks on own.
Responsibilities
- Support the Front Desk Manager in supervising reception staff and ensuring all company standards are followed.
- Coordinate arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure guests’ recognition.
- Assure that all financial and credit procedures are followed. Follow up on credit problems with Assistant director of rooms and/or Credit Manager. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
- Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Respond swiftly and effectively in any hotel emergency or safety situation.
- Resolve customer complaintsassisting them in all inquiries and promptly inform the Hotel senior management team.
- PerformFront Desk dutieson own, including but not limited to guests’ checks in and out and all required cashiering transactions.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Reservations, Switchboard, Concierge and Guest Services.
- Support with any other tasks within the division and/or any tasks assigned to by the management team.
What you bring
Education:
Academic education preferably in Hospitality Management or equivalent experience.
Experience:
Must have experience as an Assistant Department Head position.
Skills and Abilities:
- Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
- Sound problem solving and strong supervisory leadership skills are expected.
- Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
- Proficiency in Hotel property management systems (Opera PMS) is required.
- Reading, writing and oral proficiency in the French and English language. A third language is a plus.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• 48H
