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Job Description

Key Duties & Responsibilities Responsible for maintain customer satisfaction level while retain them with the company.Coordinate the Department activities in order to improve the efficient level of body shop.Instruct body shop staff team to carryout quality job and monitor their tasks, guide & coach them in order to achieve high level of productivity of body shop.Handling the customer complaints / inquiries & drive the team towards high CSI.Achieve the given targets while maintaining high level of team morale & motivation.Preparation of repair estimates and coordinating with insurance companies for approvals.Manage the equipment’s & inventories of Service Dept. and submit proposals for purchase new tools & equipment’s when required.Ensure the best level of cleaning and housekeeping are maintained in the body shop.Ensure the best housekeeping practices are maintaining at Service Center at all times.Ensure the best safety practices are maintaining at Service Center office at all times.Maintain effective customer care in order to enhance / maintain the good image of the company.Support to Service Manager’s day to day work.

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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