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Job Description

Key Duties & Responsibilities

 

  • Responsible for maintain customer satisfaction level while retain them with the company.
  • Coordinate the Department activities in order to improve the efficient level of body shop.
  • Instruct body shop staff team to carryout quality job and monitor their tasks, guide & coach them in order to achieve high level of productivity of body shop.
  • Handling the customer complaints / inquiries & drive the team towards high CSI.
  • Achieve the given targets while maintaining high level of team morale & motivation.
  • Preparation of repair estimates and coordinating with insurance companies for approvals.
  • Manage the equipment’s & inventories of Service Dept. and submit proposals for purchase new tools & equipment’s when required.
  • Ensure the best level of cleaning and housekeeping are maintained in the body shop.
  • Ensure the best housekeeping practices are maintaining at Service Center at all times.
  • Ensure the best safety practices are maintaining at Service Center office at all times.
  • Maintain effective customer care in order to enhance / maintain the good image of the company.
  • Support to Service Manager’s day to day work.


Skills

  • G C E A/L in mathematics.
  • Two years of experience in similar capacity.
  • Trade level certificate for Automobile Engineering from a recognized institute.
  • Degree or Diploma in Mechanical / Automotive engineering will be an added qualification.
  • Computer literacy (MS Office packages).
  • Proficiency in English.
  • Professionally Qualified to manage a team.
  • Qualified for maintain good PR & Interpersonal relationship.
  • Heavy vehicle driving license.


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Al Futtaim Group logo
Al Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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