Job Description
POSITION TITLE: Relocation Consultant
DEPARTMENT NAME: Global mobility
REPORTS TO: Regional Operations Manager
LOCATION: Serbia, Belgrade
POSITION PURPOSE: The Move One Relocation Consultant is the primary point of contact for the assignee during any immigration/destination service. The responsibilities of the Relocation Consultant include:
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
Perform the tasks as assigned by Relocation coordinator and related to:
Application preparation, downloading documents from client’s portals, renaming and uploading documents to V3, canning documents and preparing application packages
Preparing and maintaining physical files of document for each assignee – preparing application packages based on check list
Arranging government fee payment by generating payment slips via government portal – giving instruction to accounting team to make the payment
Obtaining payment confirmations from the bank
Cost recording in the system
Sending documents to translator
Uploading translation invoices to the respective jobs on monthly basis (once received from translator)
Arranging courier service
Drafting immigration documents (company statements and letters, authorizations, power of attorneys and other drafts needed to be signed by company/assignee)
Communicate with assignee on the process and any pending requirements, time lines, and updates
Announce assignee and client about scheduled appointments with authorities and maintain contact with all involved parties for managing to ensure proper attendance at the moment of application
Accompany applicant to the immigration office
Recording vital service-related information in V3 daily by completing comments, statuses, time-tracker, costs other fields; Uploading service-related documents to V3 including permits copies, passports, corporate documents, and all other documents received for application processing;
Providing clear and timely updates and service reports to any Move One clients for whom they are providing services;
Tracking upcoming expiration dates in V3 and notifying the appropriate contact of any expiration date notices;
Immediately notifying Relocation coordinator of any issues or challenges that may arise
Monitor and control costs related to job performance
Work effectively as a team contributor on all assignments;
Interact professionally with other employees, customers and suppliers;
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Other duties as assigned.
Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service;
Provide clear guidance on the procedure, requirements, time lines, and documents required for the process with indication who provides documents, what format and specific requirements for documents;
Discussing and confirming service needs, interests and requirements with the Assignee and establishing the “Service Key”;
Work with real estate agents as and when appropriate to ensure the properties selected meet the budget and requirements of the Assignee and that appointments run to schedule;
Ensure knowledge of any client specific policies and service requirements. Completing any client forms related to the service;
Act as a subject matter expert in terms of local area in respect of housing, schooling, recreational and leisure amenities etc.;
Maintaining consistent contact with the assignee, customer and HR Manager throughout the service;
Recording vital service related information in V3 daily by completing comments, statuses, time-tracker, costs other fields;
Uploading service related documents to V3 including permits copies, passports, corporate documents, and all other documents received for application processing;
Uploading service related documents to V3 including corporate documents, property offers, itineraries, lease agreements, termination notices, HOP documents, and all other documents received;
Preparing all necessary applications, forms and submission at the appropriate authorities to obtain permits or other documents related to foreign worker's legal stay in their location;
Providing clear and timely updates and service reports to any Move One clients for whom they are providing services;
Tracking upcoming expiration dates in V3 and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;
Immediately notifying their local Lead Consultant and/or their Regional Coordinator of any issues or challenges that may arise during a relocation service and documenting the issues/challenges in V3 and placing the service alert;
Maintaining regular communications with the local immigration/labor authorities and remaining up to date on the immigration and labor regulations related to foreigners in their location; Reading regularly press and orders with information connected with immigration procedures. Updating manager on any changes in the related law;
Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications; Updating manager / Coordinator on any changes related;
Completing any client forms related to the service;
Assisting Operations Manager, or Relocation Coordinator with any surveys or requests for immigration related information for their destination;
Work effectively as a team contributor on all assignments;
Interact professionally with other employees, customers and suppliers;
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;
Perform quality work within deadlines with or without direct supervision;
Other duties as assigned.
