Job Description
Coordination:
- Serve as the main client contact throughout the relocation process.
- Conduct needs assessments to understand client preferences and timelines.
- Provide guidance on relocation policies and services.
Relocation Planning:
- Develop relocation plans, including timelines and key milestones.
- Coordinate temporary housing, travel, and concierge services.
Assignee Support:
- Provide end-to-end support - before, during, and after relocation.
- Address assignee concerns and conduct follow-ups to ensure satisfaction.
Immigration Support:
- Assist with immigration and visa applications, ensuring accuracy.
Field Consultants Management:
- Coordinate with service providers and ensure they meet service standards.
- Resolve vendor issues promptly.
Administration:
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Manage relocation documentation and ensure regulatory compliance.
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Maintain accurate records and prepare cost estimates.
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Monitor expenses and ensure timely invoicing.
Operational Responsibilities:
- Confirm service initiations with clients within 1 business day.
- Ensure processes comply with SLAs and maintain a 95% satisfaction rate.
- Assign services to Field Consultants when needed and track milestones.
- Provide timely updates and reports to clients.
Client Relations & Reporting:
- Respond promptly to client requests.
- Manage complaints and submit operational reports as needed.
Team Collaboration & Professional Conduct:
- Collaborate effectively and maintain professional communication with all stakeholders.
Additional Duties:
- Complete training, attend meetings, and perform other relevant duties as assigned.
