Job Summary:
The Welfare Officer is responsible for ensuring the well-being, safety, and satisfaction of employees within the industrial catering setting. This includes addressing employee concerns, promoting a healthy and supportive work environment, ensuring compliance with welfare regulations, and facilitating initiatives that improve staff morale and welfare. The ideal candidate will have strong interpersonal skills, a background in employee relations, and a commitment to maintaining a positive workplace environment.
Key Responsibilities:
1. Employee Welfare & Support:
o Act as the main point of contact for employees regarding welfare issues, offering advice, support, and guidance as needed.
o Address employee concerns, grievances, and complaints in a confidential and professional manner, ensuring they are resolved promptly.
o Provide support to employees facing personal or work-related challenges, offering appropriate referrals to external support services when necessary.
o Organize and facilitate employee wellness programs or initiatives to improve morale and promote a healthy work-life balance.
2. Health & Safety Compliance:
o Ensure that the workplace complies with all relevant health, safety, and welfare regulations, promoting a safe and supportive environment for staff.
o Assist in conducting risk assessments and health and safety audits to identify potential hazards and implement preventive measures.
o Support the development and communication of health and safety policies, ensuring that all employees are aware of their responsibilities.
3. Employee Engagement & Morale:
o Develop and implement initiatives to enhance employee engagement, foster a positive workplace culture, and improve job satisfaction.
o Organize team-building activities, events, or workshops to promote social interaction and strengthen staff cohesion.
o Promote a positive and inclusive work environment where all employees feel valued and supported.
4. Training & Awareness:
o Organize training sessions on health, safety, and well-being topics, ensuring that employees are informed about policies, procedures, and available welfare resources.
o Promote awareness of employee rights, available benefits, and workplace policies to ensure staff are well-informed and can access support when needed.
5. Support with HR Functions:
o Collaborate with the HR department to assist with recruitment, onboarding, and other employee-related processes, ensuring new employees feel welcome and supported.
o Help with the administration of employee benefits programs, such as health insurance, leave entitlements, and other welfare-related benefits.
o Assist in performance management and conflict resolution, ensuring that employees are supported and treated fairly in line with company policies.
6. Reporting & Documentation:
o Maintain accurate records of welfare-related activities, employee concerns, and the actions taken to resolve issues.
o Prepare and submit regular reports to the HR or Operations Manager on welfare related activities, employee feedback, and any welfare issues that require attention.
o Monitor and evaluate the effectiveness of welfare programs and initiatives, providing recommendations for improvements.
7. Workplace Environment & Facility Management:
o Ensure that workplace facilities, such as break rooms, rest areas, and toilets, meet health and welfare standards and are maintained to a high standard.
o Monitor staff working conditions to ensure they are comfortable and conducive to productivity, and make suggestions for improvements when necessary