Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Take food and beverage orders from the guest on the order taking pads
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Performing basic cleaning tasks as needed or directed by supervisor.
Filling in for absent staff as needed in any of the F&B department within the hotel.
Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
Communicate to the guest and provide assistance with their queries.
Work as a team to get all the job tasks completed in any given time.
Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request.
Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
Properly open and pour wine at the tableside.
Other tasks that are assigned
Requirements
Graduate or diploma in Catering/Hotel Management or equivalent
