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VoIP & Communications Engineer (Avaya)

Yesterday 2025/06/05
Full Time Employee · Min 5 Years of Experience
100-499 Employees · Telecommunications

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Job Description

We are looking for an experienced Avaya Specialist to join our technical team. The ideal candidate will be responsible for the deployment, configuration, and support of Avaya-based communication systems across internal operations and field environments. This role will support both in-house communication needs and client projects requiring Avaya expertise.



Skills

Key Responsibilities:

  • Configure, program, and maintain Avaya IP Office, Aura, and Contact Center platforms.


  • Implement call routing, call transfer, and voicemail solutions across multi-site environments.


  • Support field technicians and office staff in resolving Avaya system-related issues.


  • Ensure seamless integration with VoIP and network infrastructure.


  • Conduct regular system audits, performance tuning, and feature optimization.


  • Collaborate with the networking and IT teams for unified communication delivery.


  • Stay current with Avaya updates, best practices, and certification paths.


Required Qualifications:

  • Certification in Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Solutions Architect (ACSA).


  • Strong hands-on experience with Avaya system programming and troubleshooting.


  • Solid understanding of VoIP, call management systems, and telephony protocols.


  • Experience supporting enterprise-grade Avaya deployments.


  • Strong diagnostic skills with the ability to resolve system issues proactively.


  • Strong communication skills and the ability to work in cross-functional teams.

Preferred Candidate

Years of Experience
Min: 5
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