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VCS Technicain Female

30+ days ago 2024/11/21
Full Time Employee
500 Employees or more · Facilities & Property Management

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Job Description

System Installation and Setup:

  • Installation: Install and configure video conferencing equipment and software, ensuring that all components are correctly set up and integrated.
  • Setup: Prepare and test video conferencing systems before meetings and events to ensure readiness and functionality.

Technical Support:

  • Event Support: Provide on-site or remote technical support during video conferencing events, including troubleshooting any issues that arise to ensure smooth operation.
  • Issue Resolution: Diagnose and resolve technical issues related to video conferencing systems, including hardware malfunctions, software glitches, and connectivity problems.

System Maintenance:

  • Routine Maintenance: Perform regular maintenance tasks on video conferencing equipment, including updates, software patches, and hardware checks.
  • Troubleshooting: Quickly address and resolve technical issues to minimize disruptions and ensure the reliability of video conferencing systems.

User Assistance:

  • Support: Assist users with questions or problems related to video conferencing systems, providing guidance and technical support as needed.
  • Training: Offer basic training to users on how to operate video conferencing equipment and use related software effectively.

Documentation and Reporting:

  • Record Keeping: Maintain accurate records of video conferencing system configurations, maintenance activities, and support incidents.
  • Reporting: Report on system performance, support activities, and any issues to the VCS Supervisor.

Compliance and Safety:

  • Regulatory Compliance: Ensure that all video conferencing activities comply with relevant regulations and organizational policies.
  • Safety Protocols: Follow safety protocols related to the use and handling of video conferencing equipment and ensure that the work environment is safe.

Technology and Innovation:

  • Technology Awareness: Stay informed about the latest advancements in video conferencing technology and recommend improvements or updates as necessary.
  • Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of video conferencing systems and processes.


Skills

Technical Expertise:

  • VCS Knowledge: Strong understanding of video conferencing technologies, including hardware (cameras, microphones, and displays) and software.
  • Technical Skills: Proficiency in installing, configuring, and troubleshooting video conferencing systems and equipment.

Problem-Solving:

  • Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues quickly and effectively.
  • Analytical Skills: Ability to analyze system performance and implement solutions to improve functionality.

Communication:

  • Effective Communication: Strong verbal and written communication skills for interacting with users, team members, and stakeholders.
  • Customer Service: Ability to provide high-quality support and assistance to users, addressing their needs and concerns.

Organizational Skills:

  • Time Management: Ability to manage multiple tasks and priorities effectively.
  • Attention to Detail: High level of attention to detail in system setup, maintenance, and troubleshooting.

Educational Background:

  • Education: Associate’s degree or technical certification in Information Technology, Communications, or a related field.
  • Experience: Relevant experience in managing and supporting video conferencing systems, with hands-on experience in installation and troubleshooting.


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Safari Group
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Safari group of companies' activities in several sectors have put us among the who's who in the Kingdom. Currently number fifty three on the Arab News Top 100 Saudi companies and a leader in various areas, Safari Group has the vision and fundamental strength to expand further, both within the Kingdom and abroad. Safari Group has experienced consistent and accelerated growth. Only seven companies on the Arab News Top 100 Saudi Companies list had higher revenue growth in 2004. Currently our assets are in excess of three hundred million Saudi Riyals. Our present Operation & Maintenance contracts alone have a combined value of more than 2.5 billion. As of now we have executed over 120 government contracts and have serviced, maintained and operated over 200 million square meters of facilities in commercial, residential, institutional, government and municipal areas. Our impressive list of clients is testimony to what Safari Group, and our more than 8000 employees, is achieving through our professional performance. Delivering quality service and competitive value unites our diversified activities and will continue to do so in this era of accelerated and sustainable growth.

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