Job Description
Team Management:
- Supervision: Lead and manage the VCS team, including task assignments, scheduling, and performance evaluations.
- Training: Provide training and development opportunities for team members to enhance their skills and knowledge in video conferencing technologies.
System Oversight:
- Operational Management: Oversee the day-to-day operation of video conferencing systems, including setup, configuration, and maintenance.
- System Maintenance: Ensure that all video conferencing equipment and software are properly maintained, including performing regular updates and troubleshooting issues.
Technical Support:
- Event Support: Provide technical support for video conferencing events and meetings, ensuring high-quality audio and video performance.
- Issue Resolution: Quickly diagnose and resolve technical issues related to video conferencing systems to minimize disruptions.
System Implementation:
- Deployment: Manage the deployment of new video conferencing equipment and systems, including installation and configuration.
- Upgrades: Plan and oversee upgrades to video conferencing systems to incorporate new features and improve performance.
Client and Stakeholder Interaction:
- Client Communication: Work with internal stakeholders to understand their video conferencing needs and ensure that solutions meet their requirements.
- Feedback Handling: Address feedback and concerns from stakeholders to improve video conferencing services and support.
Documentation and Reporting:
- Record Keeping: Maintain accurate records of video conferencing system configurations, maintenance activities, and support incidents.
- Reporting: Prepare and present reports on system performance, support activities, and any issues to management.
Compliance and Safety:
- Regulatory Compliance: Ensure that video conferencing systems and practices comply with relevant regulations and organizational policies.
- Safety Protocols: Implement and enforce safety protocols related to the use and maintenance of video conferencing equipment.
Technology and Innovation:
- Technology Trends: Stay informed about the latest advancements in video conferencing technology and recommend improvements to enhance system performance.
- Process Improvement: Identify and implement process improvements to increase the efficiency and effectiveness of video conferencing operations.
Skills
Technical Expertise:
- VCS Knowledge: Strong understanding of video conferencing technologies, including hardware, software, and network integration.
- Technical Skills: Proficiency in installing, configuring, and troubleshooting video conferencing equipment and systems.
Leadership and Management:
- Team Leadership: Proven ability to lead and manage a team, providing direction, support, and performance evaluations.
- Project Management: Experience in managing video conferencing projects, including planning, scheduling, and resource allocation.
Communication:
- Effective Communication: Strong verbal and written communication skills for interacting with stakeholders, team members, and clients.
- Customer Service: Ability to provide high-quality support and address stakeholder needs effectively.
Problem-Solving:
- Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
- Analytical Skills: Ability to analyze system performance and implement improvements.
Educational Background:
- Education: Bachelor’s degree in Information Technology, Communications, or a related field.
- Experience: Significant experience in video conferencing technologies, including previous roles in supervisory or management positions.
