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Training specialist

30+ days ago 2024/12/02
Full Time Employee
500 Employees or more · Telecommunications

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Job Description

Job Overview:

The Training Specialist will design, develop, and deliver training programs aimed at enhancing the skills and knowledge of the customer service team. This role will ensure that employees are equipped with the right tools and techniques to deliver high-quality service and exceed customer expectations.

Key Responsibilities:

  • Assess the training needs of the customer service department and develop effective training programs.
  • Design and deliver training sessions on topics such as customer service skills, communication, product knowledge, and company procedures.
  • Conduct on-the-job training, workshops, and refreshers for new and existing employees.
  • Develop and update training materials, manuals, and job aids.
  • Collaborate with management to ensure training aligns with company objectives and customer service goals.
  • Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
  • Identify areas for continuous improvement and recommend additional training initiatives.
  • Stay up to date with industry trends and best practices in customer service training.


Skills

  • 2-4 years of experience in a training role, preferably in a customer service environment.
  • Proven experience in designing and delivering training programs.
  • Excellent verbal and written English communication skills.
  • Strong presentation and facilitation skills.
  • Ability to assess training needs and measure training effectiveness.
  • Familiarity with e-learning platforms and learning management systems (LMS) is a plus.

Preferred Candidate

Residence Location
Saudi Arabia
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Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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