Training Manager | Retail | Marks & Spencer | KSA

Key Responsibilities:

• Define Requirements:
• Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
• Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
• Finalize training needs in consultation with the L&D Manager.
• Design and Develop:
• Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
• Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
• Prepare and manage budgetary allocations for training initiatives.
• Implementation:
• Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
• Support in-store coaches to ensure effective program delivery.
• Post-Training Evaluation:
• Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
• Monitor and follow up on certification processes and records.
• Corporate and Brand Representation:
• Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
• Develop and maintain relationships with M&S International to leverage existing training resources.

• Job Context: The Training Manager must be approachable, an excellent communicator across different organizational levels, and exhibit a natural curiosity about customer and staff behaviors. Frequent travel is required to deliver training at various locations, necessitating strong self-discipline and the ability to work independently.