Training Ambassador

Job Title: Training Ambassador
Department: HR Department
Reports to: People Development Manager 

Position Overview

The Training Ambassador serves as a representative of management during training sessions conducted in the branches. This role is responsible for overseeing the proper execution of the training process, ensuring that employees understand the training materials, and assessing the effectiveness and outcomes of training implementation.

Duties and Responsibilities

Employees are expected to adhere to company rules, fulfill their assigned responsibilities, and recognize that their duties may extend beyond the specific tasks outlined.

General Duties & Responsibilities

• Maintain professional conduct by demonstrating respect and courtesy toward colleagues.
• Adhere to the company dress code and use professional communication skills.
• Maintain proper hygiene, accurate attendance, and mindful use of company property.

Core Duties & Responsibilities

• Conduct and assist with training sessions on various topics as directed by the People Development Manager.
• Ensure all employees comprehend training materials and adhere to company procedures.
• Prepare the meeting room for training sessions, including setting up equipment and ensuring all necessary materials are available.
• Organize and coordinate training tools and resources (e.g., handouts, forms, presentations).
• Track and record employee attendance at all training sessions.
• Collect and manage training forms, ensuring all documents are filed and processed correctly.
• Prepare and submit reports on training activities, attendance, and employee feedback to the People Development Manager.
• Provide support and clarification to employees before, during, and after training sessions.
• Follow up with employees to ensure training objectives are met and offer additional assistance as needed.
• Monitor the effectiveness of training sessions by gathering employee feedback and reporting any issues.
• Suggest improvements or additional training requirements based on feedback and observations.
• Assist in reinforcing company standards, procedures, and service quality among employees.

Qualifications

• Ability to multitask and work under pressure.
• Minimum of 6 months to 1 year of experience in the F&B industry.
• Strong communication and presentation skills.
• Organizational and time management skills.
• Excellent interpersonal and team collaboration skills.
• Attention to detail and accuracy.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
• Ability to motivate and mentor others.