TICKETING SOLUTIONS CONSULTANT - ENTERTAINMENT

Job Summary:

The Entertainment Ticketing Technical Consultant acts as the primary interface between the client and the vendor, ensuring successful delivery of ticketing solutions within an entertainment organization. This role is responsible for aligning the vendors implementation with the clients technical, operational, and business objectives, while facilitating clear communication and issue resolution. The consultant will oversee the vendors progress, provide strategic and technical guidance, and ensure that the ticketing system optimally supports customer experience, revenue generation, and system integration requirements.

Roles:

• Technical Strategy & Client Alignment:

• Serve as the client's advisor in defining technical requirements for ticketing, translating business needs into actionable guidelines for the vendor.

• Ensure the vendors proposed ticketing configurations and strategies meet the client's revenue, customer experience, and operational goals.

• Stay updated on industry standards, recommending best practices to ensure competitive and efficient ticketing solutions.

• Act as the liaison between the clients' internal teams and the vendor, ensuring ticketing system integration aligns with the clients CRM, POS, and other critical systems.

• Monitor the vendors technical implementation, addressing potential issues and facilitating solutions to maintain system performance and data integrity.

• Collaborate with IT to ensure compliance with security and data integrity requirements across the ticketing ecosystem.

Cross-functional Technical Collaboration:

• Coordinate with internal departments (e.g., IT, marketing, finance) to ensure the ticketing solution supports broader organizational objectives.

• Advise marketing and event teams on technical aspects of ticketing strategy, demand planning, and capacity management, ensuring alignment with overall business goals.

Qualifications:

• 10+ years of experience as a technical consultant, technical advisor, or vendor manager in ticketing, system integration, or similar roles within entertainment or hospitality.

• Strong knowledge of ticketing technology platforms, integrations, and customer interface optimization.

• Proven track record of overseeing vendor implementations and managing client-vendor communications.

• Familiarity with modern ticketing technologies, such as mobile ticketing, contactless access, and dynamic pricing.

Vertical:

Technology